Study Descriptions

Vocational qualification in Business Management in Business College Helsinki

Qualification holders have competences in customer-oriented business, communications and interaction, languages and financial management. They work in different digital environments and professional networks. They have the basic capabilities required for entrepreneurship and the capabilities to develop the competences required in first-level management positions. Qualification holders have the capabilities to develop new products, services and customer experiences. Based on their choices, students can acquire competence, for example, in the following areas:

  • customer service, sales and service design
  • bookkeeping, payroll administration, invoicing and ledger management
  • working in a project and event production
  • marketing communications and content production
  • personnel support services and logistics services
  • finance services and management of customer relationships
  • planning a business and working in an enterprise.

People with business management skills are required in all fields in the world of work. Completion of the vocational qualification enables them to work in diverse tasks in a company or some other organisation. Qualification holders may work, for example, in customer services and sales, marketing communications, service design, finance and office services in different organisations.
Title of the requirements: Vocational Qualification in Business Management
Regulation record number: OPH-2697-2017
Qualification codes: Vocational Qualification in Business Management (331101)
Qualification title: Vocational Qualification in Business Management (10059)
Valid from: 1 August 2018

CONTENTS
1. Composition of the qualification
2. Units
2.1. Customer service, 20 competence points
2.2. Profitable operation, 20 competence points
2.3. Acting in a work community, 15 competence points
2.4. Logistics services, 15 competence points
2.5. Marketing communications and content production, 30 competence points
2.6. Planning a business, 15 competence points
2.7. Working in a company 15 competence points
2.8. EBBD International studies, 15 competence points, a unit based on local competence requirements

1 Composition of the qualification

The scope of the vocational qualification in business is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points). The qualification includes three compulsory units: Customer service, Profitable operation and Acting in a work community (55 competence points). Optional studies enable different study paths that may focus, for example, on customer service and sales skills or financial management skills.

VOCATIONAL UNITS | 145 competence points
Compulsory UNITS | 55 competence points
Customer service, 20 competence points, C
Profitable operation, 20 competence points, C
Acting in a work community, 15 competence points, C

OPTIONAL UNITS I | 55-90 competence points
Logistics services, 15 competence points
Marketing communications and content production, 30 competence points
Planning a business, 15 competence points
Working in an enterprise, 15 competence points
EBBD International studies, 15 competence points, a unit based on local competence requirements

The unit contains competence that meets local needs in the world of work. The competence must be suitable for the needs of more than one workplace. The education provider names the unit on the basis of the operational entities of the world of work and determines its scope in competence points. The education provider defines the competence requirements and the assessment of competence in a similar manner as in vocational units.

COMMON UNITS | 35 competence points
The scope of communication and interaction skills is at least 11 competence points, the scope of skills in mathematics and natural sciences is at least 6 competence points and the scope of societal and working life competences is at least 9 competence points. In addition, common units must include optional learning outcomes from one or two common units chosen by the student and from a sub-area or sub-areas of the unit so that the total scope of common units, 35 competence points, is fulfilled.
Communication and interaction skills, 11 competence points, C
Skills in mathematics and natural sciences, 6 competence points, C
Societal and working life competences, 9 competence points, C

Optional learning outcomes in common units | 9 competence points
The optional learning outcomes of common units may be other optional learning outcomes determined in the qualification requirements or decided by the education provider that support the targets determined for that unit and its sub-areas in the qualification requirements. The student’s prior learning may also be included in optional learning outcomes if it supports the learning outcomes determined for that unit and its sub-areas in the qualification requirements.

2 UNITS:

2.1 Customer service, 20 competence points

Competence requirements
Students know how to

  • prepare for customer service as part of customer-oriented business activities
  • take advantage of their language skills when serving internal or external customers on different channels
  • promote customer satisfaction and a positive customer experience through their work.

Assessment

Students prepare for customer service as part of customer-oriented business
activities.

Students
Satisfactory S1

  • acquire information about the organisation’s operating environment
  • acquire information about the organisation’s customer groups
  • understand the customer-oriented operating model in their organisation
  • understand the organisation’s service concept
  • prepare for service situations
  • recognise the importance of their own work tasks as a part of the whole service concept

Satisfactory S2

Good G3

  • obtain information about the organisation’s operating environment and competitive
    conditions
  • take into account the needs of different customers when planning their own work
  • prepare for service situations independently
  • act in a customer-oriented manner
  • comply with the organisation’s service concept.
  • understand the importance of their own work tasks as part of a positive customer
    experience

Good G4

Excellent E5

  • obtain information about the organisation’s operating environment,
    competitive conditions and customer-oriented business as a whole
  • prepare for varying service situations independently
  • work in a customer-oriented manner and identify areas requiring development in
    customer-oriented activities
  • make justified development proposals to the service concept
  • understand the importance of their work tasks as part of customer-oriented business
    activities.

Students use their language skills to serve internal and external customers
in different channels.
Sectoral language proficiency for Finnish speakers

Students
Satisfactory S1

  • manage service situations through the usual channels, serve customers in Finnish and manage the service situation tolerably well in Swedish and in one foreign language
  • explain how they perform in service situations
  • observe the legislation and instructions concerning customer information in their work

Satisfactory S2

Good G3

  • manage service situations through different channels, serve customers in Finnish and manage the service situation in Swedish and in one foreign language
  • assess their performance in service situations
  • use customer information in their work and observe the legislation and instructions concerning it

Good G4

Excellent E5

  • manage service situations with an understanding of the overall service need,serve customers in Finnish and manage the service situation flexibly in Swedish and in one foreign language
  • manage challenging service situations through different channels
  • assess their performance in service situations and find development needs
  • use customer information proactively in their work, observing
  • the legislation and instructions concerning it.

Sectoral language proficiency for Swedish speakers

Students

Satisfactory S1
• manage service situations through the usual channels, serve
customers in Swedish, manage the service situation in Finnish
and manage the service situation tolerably well in one foreign
language
• explain how they perform in service situations
• observe the legislation and instructions concerning customer information in their work

Satisfactory S2

Good G3
• manage service situations through different channels, serve customers in Swedish,manage the service situation flexibly in Finnish and manage the service situation in one foreign language
• assess their performance in service situations
• use customer information in their work and observe the legislation and instructions concerning it

Good G4

Excellent E5
• manage service situations with an understanding of the overall service need,serve customers in Swedish and Finnish and manage
the service situation flexibly in one foreign language.
• manage challenging service situations through different channels
• assess their performance in service situations and find
development needs
• use customer information proactively in their work, observing
the legislation and instructions concerning it.

Sectoral language proficiency for speakers of other languages

Students
Satisfactory S1

  • manage service situations through the usual channels, manage the service situation in Finnish or Swedish and cope in
    it tolerably well in one other language
  • explain how they perform in service situations
  • observe the legislation and instructions concerning customer information in their work

Satisfactory S2

Good G3

  • manage service situations trough different channels, manage the service situation in Finnish or Swedish and in one foreign language and cope tolerably well in the other national language
  • assess their performance in service situations
  • use customer information in their work and observe the legislation and instructions concerning it

Good G4

Excellent E5

  • manage service situations with an understanding of the overall service need,serve customers in Finnish or Swedish, manage the service situation flexibly in the other national language and
    in one foreign language
  • manage challenging service situations through different channels
  • assess their performance in service situations and find development needs
  • use customer information proactively in their work, observing the legislation and instructions concerning it.

Sectoral language proficiency in education and training provided in a foreign language

Students

Satisfactory S1

  • manage service situations through the usual channels, manage the service situation in Finnish or Swedish in addition to the language of instruction and are able to help customers in one other language in the service situation
  • explain how they perform in service situations
  • observe the legislation and instructions concerning customer information in their work

Satisfactory S2

Good G3

  • manage service situations trough different channels, manage the service situation in Finnish or Swedish in addition to the language of instruction and in one other language
  • assess their performance in service situations
  • use customer information in their work and observe the legislation and instructions concerning it

Good G4
Excellent E5

  • manage service situations with an understanding of the overall service need,serve customers in Swedish or Finnish in addition to the language of instruction and manage the service situation flexibly in one other language
  • manage challenging service situations through different channels
  • assess their performance in service situations and find development needs
  • use customer information proactively in their work, observing the legislation and instructions concerning it.

Students promote customer satisfaction and a positive customer experience through their work.

Students

Satisfactory S1

  • find out what kind of factors affect customer satisfaction in their work
  • take into account the importance of a positive customer experience in their work
  • carry out the follow-up actions according to instructions

Satisfactory S2

Good G3

  • understand the importance of customer satisfaction in encountering customers
  • promote a positive customer experience in their own work
  • carry out the follow-up actions according to instructions

Good G4

Excellent E5

  • find out what kind of effects customer experiences have on customer satisfaction and business
  • carry out the follow-up actions independently, observing the instructions
  • monitor customer satisfaction, and identify and justify areas requiring development

Methods of demonstrating competence
Students demonstrate their competence by carrying out customer service tasks. Students demonstrate their sector-specific language proficiency in a customer service situation based on their linguistic background. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.

2.2 Profitable operation, 20 competence points

Competence requirements
Students know how to

  • describe the organisation’s business model and cost structure
  • analyse the returns and costs of the operation
  • calculate the key figures describing the operation, taking into account the factors contributing to profitability.

Assessment

Students describe the organisation’s business model and cost structure.

Students
Satisfactory S1

  • know how the economy is formed in society
  • recognise the basic processes in their unit or organisation
  • understand different points of view on profitable operation, taking into account quality, sustainable development and responsible business with guidance, describe the cost structure of their organisation using software applications
  • recognise the impact their own activities have on the costs

Satisfactory S2

Good G3

  • understand how the economy is formed in society
  • describe the basic processes in their unit or organisation
  • describe the processes in their organisation from the viewpoint of quality, sustainable development and responsible business
  • describe the cost structure in their organisation using software applications
  • recognise the impact of their activities have on the costs and profitable operation

Good G4

Excellent E5

  • understand how the economy is formed in society and the roles of different actors
  •  present the basic processes of their unit or organisation and the links between them
  • evaluate the processes in their organisation in terms of their quality, sustainable development and responsible business
  • describe the cost structure of the organisation and the factors affecting it
  • evaluate the impact of their activities on the costs and profitable operation

Students examine the returns and costs of the operation.

Students
Satisfactory S1

  • determine the returns and costs of the operation
  • obtain information on how profitable operation is planned in their organisation

Satisfactory S2

Good G3

  • understand the cash flows in the organisation
  • participate in the planning and monitoring of profitable operation

Good G4

Excellent E5

  • examine the organisation’s cash flows and need of money
  • participate in the planning and monitoring of the budget
  • participate in drawing up the economic and financial plan.

Students calculate the key figures describing the operation, taking into account the factors affecting profitability

Students
Satisfactory S1

  • know the main factors that affect profitability in their work tasks
  • understand factors that affect price formation
  • draw up a calculation for the profit margin of a product or a service

Satisfactory S2

Good G3

  • know the factors affecting profitability in their organisation
  • understand the factors that affect price formation
  • draw up a calculation for the profit margin for a product or a service

Good G4

Excellent E5

  • calculate and evaluate the main key figures indicating profitability
  • can evaluate and compare the profitability of the operation to profitability in the sector
  • understand how a change in the price of a product or a service affects profitability.

Methods of demonstrating competence
Students demonstrate their competence by carrying out different practical work tasks and by analysing the productivity of the organisation’s operation and factors affecting it. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.

2.3 Acting in a work community, 15 competence points

Competence requirements
Students know how to

  • follow the operating principles of their work organisation and understand the role the personnel plays as part of a developing work community
  • act as members of the work community or team in changing interactive situations
  • evaluate their own performances and set development targets for their competence
  • join professional networks and develop the operation of the work community
  • communicate about matters related to their work using software applications and communication channels.

Assessment

Students follow the operating principles of their work organisation and understand the role the personnel play as part of a developing work community.

Students
Satisfactory S1
• know the operating principles of their work organisation
• find out the terms of the employment relationship and the rules of the world of
work and act accordingly
• follow the operating practices of their work community
• recognise their role as part of the work community’s operation and wellbeing

Satisfactory S2

Good G3
• understand the operating principles of their work organisation
• understand the terms of the employment relationship and the rules of the world of
work and act accordingly
• follow the operating practices of their work community and use diverse channels of seeking
information
• understand their role and the importance of their work regarding the work community’s profitable operation and wellbeing at work

Good G4

Excellent E5
• recognise the changes taking place in the world of work and their impacts on work tasks
in their professional sector
• understand the operating principles of their work organisation and the role personnel play
in the organisation’s success
• understand the terms of the employment relationship and the rules of the world of
work and act accordingly
• follow the agreed operating practices of their work community and find creative solutions for
developing the operation of the work community
• use different channels of seeking information diversely
• understand their role, the importance of their work and the operating principles of the
organisation as part of the profitable operation and occupational wellbeing of the
work community.

Students act as members of the work community or team in changing interactive situations.

Students
Satisfactory S1
• know some of the principles of working together and teamwork
• work in effortless interaction with different kinds of people in the work community
• openly participate in situations involving discussion and negotiation in the work
community
• maintain their wellbeing at work
• work ethically following the occupational safety and data
security instructions and observe the instructions concerning the
obligation of secrecy

Satisfactory S2

Good G3
• cooperate with different actors in changing work situations, paying attention to the
organisation’s operating culture
• act constructively in different cooperation and interactive situations
• actively participate in situations involving discussion and negotiation in the organisation
• maintain the wellbeing of the work community through their own activities
• work ethically following the occupational safety and data security instructions and
observing the instructions concerning the obligation of secrecy in their communication

Good G4

Excellent E5
• through their activities, build effortless cooperation between different actors, paying
attention to the customs of business life and the organisation’s operating culture
• act flexibly and in a solution-oriented manner in cooperation, negotiation and interactive
situations and know how to put themselves in the position of another individual
• promote the wellbeing and occupational safety in their work community through their
activities
• work ethically following the occupational safety and data security instructions and
observe the instructions concerning the obligation of secrecy in their communication.

Students evaluate their work performance and set development targets for their competence.

Students
Satisfactory S1
• evaluate their work performance and their activities in the work community
• participate in a feedback discussion

Satisfactory S2

Good G3
• evaluate their work performance and their activities in the work community
• find development needs in their own activities
• participate in feedback discussions and set development targets for themselves

Good G4

Excellent E5
• evaluate their work performance and the productivity of their activities
• receive and give constructive feedback
• draw up competence development plans for themselves
• understand the importance of self-direction and lifelong learning for successful
participation in the world of work.

Students join professional networks and develop the activities of the work
community.

Students
Satisfactory S1
• recognise social networks related to their work task
• choose a suitable social communication channel for their work and create a professional
profile for themselves
• participate in the activities of a network that is related to their work

Satisfactory S2

Good G3
• actively maintain their professional profile
• participate in the social networks related to their work in a manner required by their work
task
• participate and take initiative in the development of the work community together
with others

Good G4

Excellent E5
• take advantage of different professional networks in their activities
• take initiative in different professional networks
• find justified areas requiring development in the work community and take them further
• actively maintain their professional profile.

Students communicate about matters related to their work using software applications and communication channels.

Students

Satisfactory S1
• communicate about matters related to their work both orally and in writing
• use the main information systems and software applications needed in their work
• with guidance, handle and produce documents according to the organisation’s instructions

Satisfactory S2

Good G3
• communicate diversely about matters related to work both orally and in writing
• use and take advantage of the organisation’s information systems, software applications and
different digital channels in a flexible manner
• use different equipment safely and according to instructions in their communication
• follow the organisation’s instructions in communications and when drawing up, handling
and archiving documents

Good G4

Excellent E5
• communicate about matters related to work both orally and in writing, taking into account the
target group
• choose the most suitable work and communication tools for different situations and use them in
a versatile manner
• make creative use of different digital channels in communications
• follow the organisation’s instructions and the instructions concerning data security and
data protection legislation in communications and when drawing up, handling, archiving and
disposing of documents, registers and reports.

Methods of demonstrating competence
Students demonstrate their competence by performing practical work tasks in the work community as a member of a working group or team and by communicating information to their work community or stakeholders using software applications and different communication channels. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.

2.4 Logistics services, 15 competence points

Competence requirements
Students know how to
• perform logistics work tasks in the organisation
• manage documents related to the logistic process
• obtain the required information on logistic services and different actors

Assessment

Students perform logistics work tasks in the organisation.

Students
Satisfactory S1
• understand to role of logistic activities in the organisation’s operation
• serve customers in usual logistics work tasks managing the service situation tolerably well
in a foreign language that is important for the organisation

Satisfactory S2

Good G3
• understand the importance of logistic activities for the organisation as a whole
• serve customers in logistics work tasks also by using a foreign language that is important
for the organisation

Good G4

Excellent E5
• serve customers in varying logistics work tasks also by using a foreign language that is
important for the organisation
• participate in the planning and development of logistics work tasks in the organisation
• assess the productivity and quality of their work
• assess the functioning of the logistics processes in the organisation.

Students manage documents related to the organisation’s logistic process.

Students
Satisfactory S1
• know the flows of information and the documents used in logistics activities
• handle documents related to their work according to instructions, also using a
foreign language that is important for the organisation

Satisfactory S2

Good G3
• obtain information about the flows of information and documentation in logistics
activities
• handle and draw up documents related to their work tasks, also using a foreign language that
is important for the organisation

Good G4

Excellent E5
• obtain information on the flows of information and documentation in logistics activities on
their own initiative
• independently manage documents related to the logistic process, also flexibly using a
foreign language that is important for the organisation

Students obtain the necessary information about logistics services and different actors they need in their work.

Students
Satisfactory S1
• identify logistics needs related to their work task and activities
• obtain information about logistics services and actors in the logistics sector
• with guidance, explore alternative service providers

Satisfactory S2

Good G3
• obtain diverse information about their own work task and use it in their work
• explore service providers related to the organisation’s logistics activities
• propose a service provider as necessary

Good G4

Excellent E5
• independently obtain information related to their work task from different sources and
use it in their work and in making the necessary decisions
• independently explore alternative logistics services and their providers
• propose suitable service providers, justifying the grounds for proposing them.

Methods of demonstrating competence
Students demonstrate their competence by carrying out work tasks in logistics. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.

2.5 Marketing communications and content production, 30 competence points

Competence requirements
Students know how to
• plan marketing communications and content production
• implement goal-oriented solutions in marketing communications
• produce multi-channel content and online visibility
• monitor the effectiveness and impact of communication.

Assessment

Students plan marketing communications and content production.

Students
Satisfactory S1
• understand the role of marketing communications as a part of the organisation’s
core business activities
• understand the importance digital marketing in their organisation
• plan one marketing communications measure or plan content in a customer-oriented manner

Satisfactory S2

Good G3
• understand the role of marketing communications as a part of the organisation’s
core business activities
• plan marketing communications measures or contents in a customer-oriented manner
• take advantage of digital marketing in their plans
• prepare a budget for the plans

Good G4

Excellent E5
• plan marketing communications as part of the organisation’s core business activities
• plan marketing communications measures or contents in a customer-oriented and goal oriented manner
• take advantage of digital marketing in their plans
• prepare budgets for the plans and justify them
• present the plan to their work community.

Students implement goal-oriented solutions in marketing communications.

Students
Satisfactory S1
• participate in the implementation of a planned marketing communications measure or content
production, paying attention to the costs
• understand the requirements of digital marketing in the work they implement
• take into account the rules, regulations and ethical principles related to marketing

Satisfactory S2

Good G3
• implement the marketing communications measures they have planned or produce the
content they have planned, paying attention to the budget
• operate in digital environments according to instructions
• take into account the rules, regulations and ethical principles related to marketing

Good G4

Excellent E5
• implement the marketing communications they have planned and produce content independently
within the limits of the budget they have drawn up
• use different methods and channels of marketing communications diversely
• operate in digital environments paying attention to the requirements of different
methods and channels
• pay attention to the rules, regulations and ethical principles related to marketing in
their work.

Students produce content and online visibility on multiple channels.

Students
Satisfactory S1
• observe the organisation’s communications strategy
• use a digital marketing tool in their work
• implement communications as part of a team
• take advantage of their communication and interaction skills in content production, also
using English

Satisfactory S2

Good G3
• observe the organisation’s communications strategy
• take advantage of the opportunities provided by the digital operating environment in their
work
• implement communications on different channels as agreed
• take advantage of their communication and interaction skills taking into account the
customer target group, also using English

Good G4

Excellent E5
• observe the organisation’s communications strategy
• take advantage of the opportunities provided by the digital operating environment in their
work and use them in a goal-oriented manner
• plan online visibility and implement communications on different channels in
cooperation with different actors
• take advantage of their communication and interaction skills, taking into account
different customer target groups and also using English flexibly.

Students monitor the effectiveness and impact of the communication.

Students
Satisfactory S1
• obtain information about the effectiveness and impact of the communication
• take advantage of one method of analysing digital marketing
• monitor the results of the chosen communications measure

Satisfactory S2

Good G3
• obtain information about the effectiveness and impact of the communication
• take advantage of the methods of analysing digital marketing
• monitor the effectiveness and impact of their chosen communications measure
• understand the opportunities provided by marketing automation in their organisation
• present results and leads to their team

Good G4

Excellent E5
• take advantage of the methods of analysing digital marketing diversely
• monitor and assess the effectiveness and impact of the communications measures
• take advantage of marketing automation in their organisation as much as possible
• report the results and leads to their work community
• generate ideas for the development of communications based on the results.

Methods of demonstrating competence
Students demonstrate their competence by carrying out practical work tasks planning and implementing their organisation’s marketing communications and content production for different target groups. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis

2.6 Planning a business, 15 competence points

Competence requirements

Students know how to
• assess their strengths and competence
• look for and generate ideas for business opportunities
• develop a business idea and draw up a business plan for it
• network with stakeholders
• prepare the documents associated with setting up a company.

Assessment

Students assess their strengths and competence.

Students
Satisfactory S1
• identify some of their strengths in acting as an entrepreneur
• highlight their competences

Satisfactory S2

Good G3
• identify their strengths in acting as an entrepreneur
• present their competence that is relevant to business

Good G4

Excellent E5
• highlight their strengths and the opportunities to use them as an
entrepreneur
• assess their competence and their development needs.

Students look for and generate ideas for business opportunities.

Students
Satisfactory S1
• based on their own strengths, explore what kind of business opportunities can be found
• explore the companies and customers operating in their chosen professional sector, requiring
guidance from time to time

Satisfactory S2

Good G3
• explore the companies and customers operating in their chosen professional sector
• based on that, assess business opportunities

Good G4

Excellent E5
• independently assess what kind of innovative business opportunities can be found in the
markets
• present one or more business ideas or business opportunities.

Students develop a business idea and draw up a business plan for it.

Students
Satisfactory S1
• investigate the development prospects of the markets and the competitive situation
• create a viable business idea
• present a plan for the company’s activities, but need some guidance
• determine the financial resources required for launching the business operations
• take into account the legislation applying to the sector when planning

Satisfactory S2

Good G3
• investigate and anticipate the prospects for development in the markets and the competitive
situation
• based on the business idea, present a plan for the administration and resourcing of the
different activities
• calculate costs related to business activities and plan the financing
• take into account the legislation applying to the sector when planning

Good G4

Excellent E5
• anticipate and analyse the development prospects in the markets and the competitive
situation
• based on the business idea, present a realistic and justified plan for the
administration and resourcing of the different activities
• draw up the budgets and the financial plan
• produce a risk management analysis and a security plan for the company
• take into account the legislation applying to the sector when planning.

Students network with stakeholders.

Students
Satisfactory S1
• identify stakeholders related to their business
• present the company’s operating model to one of the stakeholder groups

Satisfactory S2

Good G3
• select stakeholders that are essential to their activities
• present the company’s operating model to an important stakeholder group in an illustrative
and attractive manner

Good G4

Excellent E5
• take initiative in the cooperation with chosen stakeholders
• present the company’s operating model in an illustrative manner and justify it to selected
stakeholders

Students draw up the documents associated with setting up a company.

Students
Satisfactory S1
• with guidance, select a company form for the enterprise
• with guidance, draw up the documents required in setting up a company

Satisfactory S2

Good G3
• select a suitable company form
• find out what documents are associated with setting up a company and draw them up

Good G4

Excellent E5
• independently select a company form and justify their choice
• draw up the documents associated with setting up a company and other required contract
documents independently.

Methods of demonstrating competence
Students demonstrate their l competence in practical work tasks alone or with a group by drawing up a business plan for the business idea they have created. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.

2.7 Working in a company, 15 competence points

Competence requirements
Students know how to
• plan business activities for a company
• build cooperation networks that promote the business activities
• conduct business
• evaluate and develop the company’s operation.

Assessment

Students plan the company’s business activities.

Students
Satisfactory S1
• obtain information needed to plan the various aspects of the company’s business activities
• take advantage of information on services that support business
• set strategic goals for the company
• recognise risks related to business

Satisfactory S2

Good G3
• specify the strategic goals for the company and draw up a customer-oriented action plan to
reach them
• draw up budgets and a financial plan with awareness of the entrepreneur’s position
• recognise the main risks related to business

Good G4

Excellent E5
• proactively specify and justify strategic goals for the company, specify a customeroriented
plan for them and implement the plan in order to achieve the goals
• independently draw up budgets and a financial plan with awareness of the entrepreneur’s
position
• identify and assess the risks related to the business

Students build cooperation networks that promote the business activities.

Students
Satisfactory S1
• specify partners that are essential to the company’s operation
• plan cooperation with essential partners

Satisfactory S2

Good G3
• alone or as a member of a team, acquire a partner that is essential to the company’s
operation
• agree on the form of cooperation with the partner they have found
• conclude a cooperation agreement when necessary, taking into account the
responsibilities and obligations

Good G4

Excellent E5
• acquire partners alone or as a member of the team and agree on the forms of cooperation
• conclude cooperation agreements taking into consideration the responsibilities and
obligations.

Students conduct business.

Students
Satisfactory S1
• conduct business alone or as members of the community
• manage the agreed sub-sector of business activities
• solve problems related to the company’s operation with a customer-oriented approach,
but need some support
• observe the legislation applying to the sector

Satisfactory S2

Good G3
• conduct business alone or as members of the community
• manage the agreed sub-sector of business activities independently
• solve problems related to the company’s operation with a customer-oriented approach
• observe the legislation applying to the sector

Good G4

Excellent E5
• conduct business alone or as members of the community
• manage different sub-sectors of business activities independently, demonstrating
flexibility and good time management in their activities
• solve problems related to the company’s operation with a customer-oriented approach,
ensuring customer satisfaction
• observe the legislation applying to the sector.

Students evaluate and develop the company’s operation.

Students
Satisfactory S1
• assess their own activities as part of the overall operation of the company
• evaluate the company’s operation alone or as members of the team

Satisfactory S2

Good G3
• assess their activities and set objectives to their activities according to the company’s
objectives
• alone or as members of the team, make proposals for developing the company’s operation, taking
into account customers’ and stakeholders’ expectations and the quality and cost targets

Good G4

Excellent E5
• assess their activities in the company in relation to the company’s strategic goals
• actively make justified proposals, choices and decisions to develop the business in line with
the strategic goals.

Methods of demonstrating competence
Students demonstrate their competence by performing practical work tasks related to conducting business. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.

2.8. EBBD International studies, 15 competence points, a unit based on local competence requirements

Event production

Competence requirements
Students know how to
• brainstorm ideas for events that are suitable for the operating environment
• draw up a feasible plan and budget
• network and find suitable partners for cooperation
• communicate information and inform about the event
• implement the event or a part of it according to their role
• evaluate how successful the event was.

Assessment

Students brainstorm events that are suitable for the operating environment.
Students
Satisfactory S1
• are involved in brainstorming ideas for an event, taking into consideration the
organisation’s objectives
Satisfactory S2
Good G3
• brainstorm ideas for events that are suitable for the operating environment, taking into
account the organisation’s objectives
• justify a purpose and an objective for the events
Good G4
Excellent E5
• actively brainstorm ideas for different events, taking into account the organisation’s
objectives
• justify the purpose and objectives of the events, taking into account the target groups
and the operating environment.

Students draw up a feasible plan and budget.
Students
Satisfactory S1
• are involved in drawing up the plan for the event
• determine a budget for the event
• with guidance, find out what regulations and safety and permit matters apply to the event
Satisfactory S2
Good G3
• draw up the plan for a small-scale event
• participate in drawing up a budget for the event
• find out what regulations and safety and permit matters apply to the event
Good G4
Excellent E5
• draw up an implementation plan for the event
• participate in drawing up a budget for the event
• ensure that the applicable regulations and safety and permit matters have been taken into
account in the plan.

Students network and find suitable partners for cooperation.

Students
Satisfactory S1
• understand how important and necessary networking is for the implementation of the
event
• identify the most common suitable partners for the event
Satisfactory S2
Good G3
• are involved in identifying suitable partners for the event
• participate in the operation of the existing network related to the event
Good G4
Excellent E5
• identify suitable partners for the event
• network and act in a cooperative manner with partners.

Students communicate and inform about the event.

Students
Satisfactory S1
• participate in event communication, paying attention to the target groups
• draw up communications material according to instructions
• with guidance, use at least one channel in the communication and in communicating information
Satisfactory S2
Good G3
• inform about the event according to instructions, paying attention to the target
groups
• take into account the organisation’s possible visual image in planning the communications
material
• participate in communication and in communicating information about the event on
different channels
Good G4
Excellent E5
• work in the different areas of event communication actively, taking into account
the target groups
• participate in the communication and in communicating information about the event in a
versatile manner
• use communication channels that are appropriate for the event and its target
groups.

Students implement the event or a part of it according to their role.
Students
Satisfactory S1
• participate in the implementation of the event as instructed
• participate in the follow-up actions of the event as instructed
Satisfactory S2
Good G3
• actively participate in the implementation of the event as instructed
• participate in the follow-up actions of the event on their own initiative as instructed
Good G4
Excellent E5
• implement an event or participate in the implementation of the event as responsible
members of the team
• manage the follow-up actions of the event independently as instructed.

Students evaluate how successful the event was.
Students
Satisfactory S1
• participate in the evaluation of the implementation of the event
Satisfactory S2
Good G3
• evaluate the implementation and impact of the event
• evaluate their contribution to the planning and implementation of the event
Good G4
Excellent E5
• evaluate the implementation of the event diversely in relation to the objectives
• propose development needs in the planning and implementation of events
• evaluate their own strengths and development needs in planning and implementing an event.

Methods of demonstrating competence
Students demonstrate their competence by carrying out event production tasks. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.

European Citizenship and European Context
Competence requirements
Students find information, write a report and hold presentation on the following
• political, social, economical, historical, geographical, judicial background of single EU country or European Union altogether and in addition comparison of different EU-states in their key structure
• aims of the EU (e.g. Lisbon strategy, Lifelong learning program) and policies of EU-Institutions (e.g. small business act, skills for job initiative)
• comparison of different educational systems and institutions
• supranational issues (e.g. demographic change, globalisation) tasks and competences of EU Institutions
• how to submit personal opinions, petitions or complaints to influence EU Institutions
• makes realistic and argumented proposals for enhancing Europe’s competitiveness
• takes part in EU-Exchange programs (optional)

European Community Law and International Business Law
Competence requirements
Students find information, write a report and hold presentation on the following
• development and institutions of European Community Law
• contract law, EU-rules and international rules (CISG)
• duties within product liability in a European/ International context
• EU-rules and international rules regarding competition
Student
Satisfactory S1
• copies or rewrites knowledge learned
• writes report as instructed
• report is not complete
• submits reports only after several reminders

Satisfactory S2
Good G3
• Interprets in own words the knowledge learned, makes analysis
• writes report independently
Good G4
Excellent E5
• evaluates knowledge learned, presents own ideas, shows capability of criticism towards knowledge learned
• writes complete report independently
• submits report by due date

Methods of demonstrating competence
Students demonstrate their competence by researching information, writing reports and presentations as well as presenting their results either individually or in teams. To the extent that the vocational competence required in the unit cannot be assessed on the basis of the demonstration, the demonstration of competence is to be supplemented in other ways on an individual basis.